Refund policy
We do not offer refunds or replacements when customers enter the wrong shipping address.
Returns/Exchanges
If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to service@bluedotgiftshop.com.
We offer refunds/exchanges if the customer meets the following requirements:
(1) Items must be returned in the same condition as received by the customer (unworn or unused, with tags, and in its original packaging).
(2) Email us at service@bluedotgiftshop.com with the following information (Name, Order Number, and details regarding the reason for the refund request).
(3) Items to be returned are not identified as non-returnable/non-refundable items.
BlueDot GiftShop has a 30 day money back guarantee with a 30% restocking fee. Once the product is returned to BlueDot GiftShop and the refund process is complete, returned funds may take 3-5 business days to process through your bank.
BlueDot GiftShop customer service will provide a prepaid return label for approved returns/exchanges.
Exceptions - non-returnable/non-refundable items
Certain types of items cannot be returned nor refunded, such as: health and wellness products, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Replacements
If an item is defective or damaged due to manufacturer error or if the customer is shipped the wrong item, BlueDot GiftShop will send a replacement. Pictures of the damaged or incorrect item shall be sent to service@bluedotgiftshop.com to initiate the replacement process. Customers shall return the item(s), sent in error, to BlueDot GiftShop using a prepaid shipping label provided by customer service representatives from BlueDot GiftShop.
Customers are provided a tracking number for each order. The provided tracking number is used to determine if an order has been lost in transit or delivered. If an order is lost in transit, BlueDot GiftShop will replace the order.
If the tracking number states the order was delivered and the customer claims to not have received the package, BlueDot GiftShop has to rely on the tracking data. In this situation, BlueDot GiftShop requires the customer to provide a valid claim ID from their local post office. Once the post office review is complete, the final determination can be made regarding shipment of a replacement package.
Returned to Sender
If the customer provides the wrong address, and the order is returned to BlueDot GiftShop by the mail carrier, we will reship the package to the customer. The customer will be responsible for repayment of the shipping and handling fee(s) to cover the costs of reshipment. If the customer chooses to not to have BlueDot GiftShop reship the order, we will refund customer, however, the refund will not include original shipping costs, priority processing, or insurance. There will also be a 30% restocking fee deducted from the refund.
In the event that the package is lost in transit, destroyed by the postal carrier, or the package is not received by BlueDot GiftShop, we are willing to provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, at the time of order. For this reason, BlueDot GiftShop can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and/or Ornaments cannot be canceled nor modified.
Clearance Items
Items sold on clearance cannot be returned or refunded. Clearance items not include original packaging. BlueDot GiftShop make no guarantees about the condition of clearance items.
Warranties
Our standard refund and replacement policy lasts 30 calendar days from the date the tracking number shows delivery of the order. If 31 calendar days have passed since the order was received, unfortunately BlueDot GiftShop can’t offer a refund nor replacement.
International Shipping
Customs Duties, Tax and charges are not included in the base price. This is a shopper’s responsibility, as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email : service@bluedotgiftshop.com
Call/SMS : ✆ 1-(949) 409-9998 | 9:00 AM - 5:00 PM PST Monday - Friday
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@bluedotgiftshop.com. Please note that returns will need to be sent to the following address: 1968 S. Coast Hwy #2155, Laguna Beach, CA 92651
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@bluedotgiftshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@bluedotgiftshop.com.