Refund Policy

Return/Refund Policy

Returns/Exchanges

If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to service@bluedotgiftshop.com We cannot accept returns of medical/health related items.

 

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

BlueDot GiftShop offers a 30 day money back guarantee with a 30% restocking fee.
Refund requests must meet the following (3) requirements for authorization: 

(1) Refund request must be within 30 days after the provided tracking number identifies the order as delivered.

 

(2) Email service@bluedotgiftshop.com.  Provide the following (3) elements of information:

(A) Name
(B) Order Number
(C) A clear explanation (including photo) describing the reason for the refund request.

 

(3) Items must be returned in the same condition as received by the customer.

 

Process for Authorized Refunds

  1. Once the order is authorized for return/refund, our team will send the customer a return label to the provided email address.
  2. The customer packages the order (for return), using the return label provided by a BlueDot GiftShop customer service representative, and drops off the package a to local UPS facility.  NOTE: The customer must use the return label sent by our customer service team. Do not send returns to the original address.
  3. The customer will be notified when the returned order has been received. Once received, we can offer one of the following options:
    • We can provide a refund to the original form of payment.

      • The following will be deducted from the refund:

        (A) Original shipping costs, priority processing, or insurance. 

        (B) 30% restocking fee.  

    • We can send a replacement of the order and have it ready for shipment within 3 business days.


Refunds take approximately 3-5 business days to process through the customer's bank.

ALL HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE.

DO NO SEND YOUR PURCHASE BACK TO THE ADDRESS FROM WHICH IT CAME.  --  A BlueDot GiftShop customer service representative will provide a return shipping label for approved refunds.

 

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You will need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it.  You will be provided a tracking number.  The provided tracking number is used to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a validated lost package claim ID from the local post office.  After the lost package claim ID is reviewed by customer service, a replacement will be sent to the customer.

Returned to Sender

If the customer provides the wrong address, and the order is returned to us by the mail carrier, the customer will need to pay for shipping and handling for re-shipment.  Once the shipping and handling fees are paid the order will be re-shipped to the customer.  If the customer chooses not to have the order re-shipped, a refund will be provided to the customer, however, the following will be deducted from the refund:

(A) Original shipping costs, priority processing, or insurance. 

(B) 30% restocking fee.  

In the event the wrong address was provided by the customer, the mail carrier attempted to return the order back to BlueDot Giftshop, and the package was lost in transit or not received by our team, we can provide a 50% store credit towards a new item.   

If the customer provided the correct address and the mail carrier returned the order to BlueDot GiftShop without delivering the order to the customer, we will re-ship the order to the same address free of charge.  If the customer would like to change the address, the customer will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand for each customer at the time of order.  For this reason, order cancellations or modifications must be requested within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number the order as delivered.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.


For inquiries and any other concerns, you may contact us through the following channels:

Email: service@bluedotgiftshop.com
Call/SMS: ✆ 1 (949) 409-9998
Hours: 8:00am - 5:00pm PST  Monday - Friday